Customer Terms and Conditions

This website, found under the https://www.handcraftedme.com URL references to 'you', and 'your' shall be deemed to be references to persons placing an order via the https://www.handcraftedme.com website. These Terms & Conditions also cover our emails, newsletters, Instagram, Twitter, Facebook and any other associated promotional activity.

Our store is hosted by Squarespace.  Squarespace provide us with the online e-commerce platform that allows us to sell our products and services to you.

Class, Events and party Booking Conditions

All class, events and party events bookings are accepted in accordance with the following conditions.

 1. Once confirmed in writing, the following cancellation terms will apply

  • More than 28 days prior to the start date - a 90% refund will be given

  • 28-14 days - a 75% refund will be given

  • 14 days - 72 hours - a 25% refund will be given

  • Less than 72 hours - a 5% refund will be given.

All cancellations must be given in writing to admin@handcraftedme.com. 

 2. A booking may be transferred at any time to another person if done so in writing to admin@handcraftedme.com.

 3. Regrettably we cannot transfer you over to another class at another time less than 28 days prior to the start date.

4. If we are unable to run a class, we will contact you to offer a full refund or a transfer to another class.

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. To ensure that your personalised gift arrives as you expect we ask that you confirm your delivery address and personalisation steps at the checkout. If you are unhappy with any part of these Terms and Conditions, you should contact our Customer Service team before placing an order with us by emailing admin@handcraftedme.com or by post at the address given below.

By placing an order through our website you are making an offer to Handcrafted Me Ltd to purchase the goods outlined in your order upon the terms described. When you place an order, we will require your name, email address,  phone number, address, credit/debit card or Paypal details. This information is required in order to process your request or inform you of acceptance of your order. A contact phone number is needed so that we can get in touch with you if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order, it is only in this instance that we will pass on any of your contact information.
After placing an order online, we will provide you with confirmation that your order has been received and accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Please note, that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock.

  • We are unable to authorise your payment.

  • If it is identified that there is a product description or pricing error.

  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, a member of our Customer Services team will contact you either by telephone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within fourteen days of receiving the parcel.
Handcrafted Me reserve the right to reject any offer of purchase by you at any point. Please note, that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party gains unauthorised access to any information that you supply when accessing or ordering from the Handcrafted Me Ltd website.

International free delivery is available on all purchases. Chargeable delivery is charged in accordance with the destination address of the order.

GIFT VOUCHERS/CARDS

We have 2 types of gift vouchers/cards available. Our online gift cards are redeemable via our website. The recipient will be able to use the code emailed to them. These are only usable online and cannot be redeemed in our studio. We can however, help you place orders via the website at the studio if you need support Digital gift cards have no physical form; instead, you’re assigned a unique gift code number that you can use to redeem at online retailers when making purchases.

We also offer gift cards in our studio. These are valid for 6 months from the date of purchase and can be used for both our shop and our classes and workshops. These will need to be redeemed at our studio.

Our gift cards can only be used once.

We do not offer refunds on gift vouchers/cards. Your Gift Card has no cash redemption value and cannot be exchanged for cash.

Gift cards can only be redeemed in the UK and in the currency they were purchased in.

Handcrafted Me Ltd may cancel your Gift Card, or refuse a transaction if we suspect the Gift Card is being used fraudulently, or in an unauthorised or illegal manner, or if we have reason to believe that you are in breach of these Terms and Conditions.

Website Product Pricing & Descriptions

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are either entered into our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note, that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Please also note that as computer monitors/screens vary in nature and resolution, we cannot guarantee that your monitor's representation of any colour will be completely accurate.

Please note that student discount/discount codes cannot be used in conjunction with any other offer.

Faulty Goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within 28 days of purchase; however in exceptional circumstances this can to be extended to 3 months, this does not include the results of normal wear and tear.

If there is a problem with any goods purchased from Handcrafted Me Ltd, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

All electrical goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. 

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

We may be unable to guarantee and exact match due to the nature of the product.

 All products are manufactured within UK, Germany, USA and China.

Contract Cancellation

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish. This can be done under the Distance Selling Regulations, provided you exercise your right no longer than 14 days after the day in which you receive the products (excluding made to order/personalised items). Please note, however we pride ourselves on our commitment to the highest levels of customer service and will consider every situation on a case by case basis, subject to the situation, after this period.

Returns Policy & Making Returns

In the unlikely event that a parcel arrives damaged or faulty please contact our Customer Services team on by email at admin@handcraftedme.com (Monday to Friday 9am to 5pm) so we can arrange a replacement, exchange, or refund for you.

Returning Items

Please see here for information on our Returns Policy.

If you wish to cancel your order and return it to us (excluding personalised items), under the Distance Selling Regulations, you must let us know within 28  days of receiving your parcel. This can be done by contacting our Customer Services team by email at admin@handcraftedme.com. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund. Please note, this does not apply to the personalised items which cannot be returned unless faulty or damaged. Please note, that earrings are non refundable due to reasons of hygiene and safety.

Competition and Giveaways

No purchase necessary to enter our competitions/Giveaways.

  • Competitions are open to entrants Worldwide over the age of 16

  • We accept no responsibility for any entries that arrive after the relevant closing date for any reason.

  • To enter competitions/Giveaway, please follow the instructions on the individual competition itself

  • Winners will be chosen at random from all entrants

  • Our decision is final. No correspondence will be entered into

  • Prizes are non-transferrable and no cash alternative will be offered.

  • Prizes are subject to availability. In the event of unforeseen circumstances, we reserve the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.

  • Terms and conditions are governed in accordance with the laws of England and Wales.

  • By entering a competition each entrant agrees to be bound by these terms and conditions

 SALE/Extra Discount

Occasionally we offer promotional codes or vouchers codes for use on the ‘Handcrafted Me’ website

  • Discounts cannot be used in conjunction with any other promotions or offers.

  • The discount associated with a promotional code will be clearly advertised during promotional period

  • Each promotional code will have a limited time period in which to be used and/or a maximum number of orders per code. The code will be invalid once these limits have been reached. Specific terms and conditions for each promotional code setting out any such limits can either be found in the communication you received with the code itself or on the specific promotional code terms and conditions page via the Site (eg, via an on-site banner).

  • Discount cannot be used to purchase gift vouchers

  • Discount cannot be exchanged for cash and cannot be applied retrospectively.

  • This discount cannot be redeemed against items that have already been purchased.

  • All orders are subject to availability.

  • Handcrafted Me reserve the right to cancel, modify or suspend a promotion at any time.

Disclaimer & Limitations of Liability

Handcrafted Me Ltd does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.

To the utmost extent allowed by law and save as provided above, neither Handcrafted Me Ltd nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Handcrafted Me Ltd or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Handcrafted Me website, the supply of the products or their use of resale by you).
These limitations of liability, as outlined here, shall apply equally for the benefit of Handcrafted Me Ltd and any other linked company as if references to Handcrafted Me included references to each linked company.
Whilst we try and do everything reasonable to keep the information on this website up-to-date and correct, Handcrafted Me Ltd do not give any warranty to its completeness or correctness and Handcrafted Me Ltd cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
Handcrafted Me Ltd make all reasonable effort to ensure a reliable and fast service but we do not guarantee that you that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Privacy and PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 

Our Privacy Policy can be found on our Privacy Policy page on our website. Visitors are required to read this Privacy Policy.
In accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this website.
By using this website, you consent to Handcrafted Me using and processing your details. Any queries regarding privacy matters should be addressed to - admin@handcraftedme.com

Copyright & Trademark

All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Handcrafted Me Ltd or it's technology providers or their respective owners. ALL RIGHTS RESERVED.The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Handcrafted Me site is forbidden, with the exception of:
Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Handcrafted Me Ltd or for non-commercial purposes.
The complete liability of Handcrafted Me Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Handcrafted Me Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Handcrafted Me may assign or transfer any of its rights or subcontract any of its obligations under these Terms and Conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these Terms and Conditions except with the specific written permission of Handcrafted Me Ltd.
No person who is not a party to these Terms and Conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Territory and Law

The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Our Details:

Handrafted Me Ltd
47 Queens Way, Ipswich, Suffolk, IP3 9EX